E-Learning Consistently Upskills & Upsells Across a 200 Employee Chain

One Plant uses Spiffy to train their teams on their monthly ‘Plant Perks’ offered to their consumers and aid in overall sales boosts with these high-quality favourites! With an average of 3,000 modules being submitted every week aligning with in-store promos, their team proves to sell more of their featured Plant Perks after receiving informative modules on the selected SKUs.

Between the trust their consumers have in them when it comes to monthly specials and their team’s extensive knowledge behind the products on feature - these Plant Perk educational releases assist their 33 locations in selling 5x the amount of units.

Richie, Operations Manager, says, “One Plant is excited to partner with Spiffy to elevate our customer experience throughout our stores, by giving our Budtenders the tools, knowledge and skills to curate the best experience possible and to be able to answer the majority of customer questions with accuracy. Without knowledgeable budtenders in our stores, we cannot create an amazing customer experience, and to be able to use Spiffy's learning platform to keep our teams up to date with the latest drops is a game changer.” I guess the ol’ wise tale is true - the more you know, the more you sell!

Persistently Educating a 20+ Location Government-Operating Chain

Cannabis NB came from a desktop-based LMS tool where they regularly sat at 30% progress on existing learning material. Thanks to Spiffy, Cannabis NB now sits at an average 95% progress, with over 90% of all locations completing learning material week-over-week. This is over a 200% increase in company-wide learning by simply switching to the accessible Spiffy app, known as the ‘Instagram of staff training.’

Store Operations & Training Manager Patrick Chalifoux states, “the regular in-app release cadence of two to four modules every week has helped our team build the habit of ongoing learning. The fact that these modules are five minutes at most, with the standard module only taking two minutes to complete, allows Spiffy to be a good check back for the team. Whether training on new products that we haven't had in the business before or products that we have had that have just kind of seen a sales lag - we use the app regularly to train and re-train people on products we want to reinvigorate or launch successfully chain-wide. Spiffy has really helped.”

20,000+ Autonomous Learning Moments in only 6 Months

PEI Cannabis has four locations spread throughout the Island; each servicing a large number of customers interested in trying new products and re-purchasing their favourites. Their passion for delivering top-notch customer service to their beloved islanders and tourists has been made increasingly easier thanks to the product knowledge their team consumes autonomously on Spiffy's mobile app.

Sandee MacLean, Category Manager at PEI Cannabis, says, “The Spiffy Team has made educating staff on new product launches so much easier by taking away the need to search for product information on one’s own. 'The Shop Talk - In Conversation' content created by Spiffy is my favourite feature. It helps staff navigate the difficult conversations budtenders face every day with well-explained content and talking points.”

With 20,000 engagements in six months, PEI Cannabis has averaged over 100 learning moments every day across their four locations! With learning like this, it’s not hard to see why customers continue to be amazed by their team's phenomenal service and trustworthy recommendations!

Elevating Customer Experience alongside a Knowledgeable Team of Experts

True North Cannabis Co. continues to elevate their in-store guest experience by participating in hundreds of learning moments on Spiffy every day to ensure their team is always up-to-date on the latest industry information! TNCC has made quite the name for themselves in the Ontario cannabis market with over 46 extremely knowledgeable locations.

Brandon Thompson, General Manager, says, “At True North Cannabis, we aim to be deeply connected to our communities and the natural environment that surrounds us. Spiffy helps our budtenders meet this goal through continuous learning with a fun, as well as engaging set of modules to help them keep current with our product line. We are honoured to be a partner with Spiffy”

Whether they’re studying brand stories, product listings or basic cannabis 101 information - True North Cannabis Co. averages 270+ learning moments across their 46 locations every day!

Regular Doses of Training Increases On-The-Floor Sales

Many of us have worked in roles where the traditional ‘drinking knowledge from the fire hose’ method was used. Sitting through hour-long sessions of health & safety, beer, menu and wine tastings are supposed to follow team members to and from every shift enabling us to provide ‘the best’ guest experience possible. Spiffy isn’t alone in knowing this traditional form of training positions itself and the staff to provide a subpar experience.

Shoeless Joe’s 24 locations have used Spiffy’s micro-learning style of training to ensure staff are brushing up on knowledge every week instead of all in one sitting. Not only does this improve their learning experience, but it also increases knowledge retention, increasing on-the-floor sales.

Speedy Onboarding & Consistent Engagement Boosts Guest Experience

Implementing any form of new training across a 30-location operation can be a hefty feat for many, but not for the team at Prime Pubs.

Prime Pubs implemented Spiffy coinciding with an upcoming menu launch to ensure all team members were prepped to sell, sell, sell! 80% of their team onboarded within 30 days of implementation, most averaging 14 learning moments during this time period - a successful menu launch, to say the very least.

Kevin Chan, Manager of Training and Sales, says, “Spiffy is the bridge that connects our Prime Pubs brand values, culture and knowledge with the people that matter the most, our teammates! Thanks to Spiffy, our teammates from coast to coast are more equipped than ever with the knowledge and skills to provide guests with the best food and hospitality experience!”